Sunday, 15 December 2013

Healthwatch Devon: "a new independent consumer champion created to gather and represent the views of the public."

This service was mentioned in the recent posting:
Futures Forum: The Future for Health in Sidmouth: "What's to be done?"
"They’ll make service providers answerable to you and help turn any bad practice into in good practice."

Healthwatch Devon will give people a powerful voice locally and nationally.

Locally, Healthwatch Devon will work to help people get the best out of their health and social care services. With your help we will improving health and social care services today and help to shape them for tomorrow. Your Healthwatch is all about local voices being able to influence how local services are designed and delivered. Members of the public, patients, carers and service users alike will be encouraged to work in partnership with us to achieve the best quality care and more choice in the county.

Healthwatch is a new independent consumer champion created to gather and represent the views of the public.

What can Healthwatch Devon do for you?

About Complaints

Finding where to complain is often difficult. Our new tool will help and guide you to position your complaint in the right place, giving you the very best chance to get your complaint heard and make a change.

I use healthcare services

Every voice counts when it comes to shaping and improving the services in your community. We are here to ensure that anyone can express their view or share their feedback and experiences and hold to account those who provide your health and social care services for their standards and any shortcomings. We can listen, advise, point you in the right direction and take up any of your concerns or issues.

I commission care services

Patients and service users are best placed to say what they need and their experiences can positively inform changes and improvements to health and social care services. If you want to improve or develop services we can help by putting you, or your organisation, in touch with patients, service users and the general public or some sector of it, to gather their feedback and inform any decisions and changes you propose to make.

Welcome to Healthwatch Devon - your voice counts

healthwatch devon

The Community Council of Devon is the organisation that was commissioned by Devon County Council and the NHS to both develop Healthwatch Devon as an independent, sustainable social enterprise.

One of Healthwatch Devon’s main aims is to help you get the best out of your local health and social care. Healthwatchwill give people a powerful voice locally and nationally.

People rarely speak up about their experiences of health and social care, often because they feel they cannot make a difference. But Healthwatch Devon believes every voice counts when it comes to shaping the future of health and social care.

Healthwatch Devon can listen, advise, point people in the right direction and handle any concerns or issues people experience. It will also help provide information about care choices and assist people with navigating the increasingly complex health and social care system.

At a local level, Healthwatch Devon will work to help local people to influence the delivery and design of local services, whether that is improving health and social care services today or helping to shape them for tomorrow.

Healthwatch Devon is independent, transparent, accountable – and they’re powerful! They have the strength of the law and the national influence of Healthwatch England behind them. They’ll make service providers answerable to you and help turn any bad practice into in good practice. So ‘speak up’ everyone – help create change together.

Healthwatch Devon - Community Council of Devon
Healthwatch :: Home

The contract procurement process from September 2012:
Healthwatch - Devon County Council
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Sunday, 15 December 2013